Buried journeys
Key tasks sit three to five taps deep. Users who cannot find them assume you do not offer them.
Ello Companion
Your Users Know What They Want. Ello Companion Gets Them There.
Ello Companion lives inside your website or mobile app. It listens in your user's language, takes them to the right screen, completes the task with them, and slows down when it hears frustration. One companion, every screen, any hour of the day.
Powers 50,000+ voice conversations daily30+ languagesSub-500ms response99.99% uptime SLASOC 2 and HIPAA compliance
The problem
Your App Has Every Answer. Your Users Still Can't Find It.
Picture a 62-year-old customer trying to add a nominee to her account at 10 PM. She taps through four menus. The help center shows her an article. The chatbot shows her the same article. She calls, hears "your wait time is 18 minutes," and closes the app.
She had the intent, the documents, and the patience. What she lacked was someone beside her. Every week, thousands of your users hit the same wall on a KYC screen, a claim form, a plan upgrade, or a refund request.
Bots that deflect
Most in-app chat answers with links. The user still has to do the work alone, on a small screen, often in their second language.
Support that arrives late
By the time a user reaches a human, they are frustrated, and your agent spends the first two minutes calming them down.
Capabilities
A Companion That Guides, Does, and Cares
Ello Companion is an AI voice and chat companion that you embed in your website or mobile app. It knows which screen the user is on, what they are trying to finish, and how they are feeling about it.
AI CompanionIn-App AI AssistantVoice Assistant for WebsitesAI Assistant for Mobile AppsConversational AIVoice NavigationAI Copilot for CustomersEmpathetic AI
Guide
"Where do I change my address?" Ello Companion opens the right screen, highlights the field, and walks the user through it step by step, by voice or text.
Do
With the user's confirmation, Ello Companion completes the task through your APIs: books the appointment, files the claim, pauses the subscription, raises the ticket.
Care
Ello Companion hears hesitation, repetition, and frustration. It slows down, rephrases, reassures, and hands over to a human with the full story when the moment calls for one.
What Ello Companion Helps Your Users Do
From intent to outcome- Find any feature or setting by simply asking for it
- Fill long forms by speaking, with fields completed as they talk
- Finish onboarding and KYC without dropping off midway
- Track orders, claims, refunds, and applications in one question
- Book, reschedule, and cancel appointments or services
- Understand bills, policies, and statements in plain language
- Get help in their own language, including mixed-language speech such as Hinglish
- Reach a human agent who already knows what happened
Capabilities
Everything a Good Companion Needs
Screen-Aware Context
Knows the page, the step, and the account state, so users never have to explain where they are.
Voice, Text, and Tap
Users speak, type, or tap. Ello Companion answers in the same mode and switches when they do.
Task Completion
Connects to your systems through 40+ integrations, REST API, webhooks, and MCP to finish tasks, with a confirmation before every action.
Emotion-Aware Responses
Detects frustration, confusion, and urgency in voice and text, then adjusts pace, tone, and next step.
100+ Languages
Native understanding of regional languages and accents, including users who switch languages mid-sentence.
Memory With Consent
Remembers preferences and unfinished tasks across sessions, so a user can pick up where they left off.
Warm Human Handoff
Passes the conversation summary, sentiment, and completed steps to your agent. Nobody repeats themselves.
Your Brand's Voice
Choose the name, voice, personality, and boundaries. Ello Companion sounds like part of your team.
Self-Evolving With Adaptive Prompt
Learns from every conversation which explanations work and rewrites its own playbook, inside your guardrails.
Built for Accessibility
A voice-first path through your app for older users, first-time smartphone users, and people with low vision.
How it works
Live in Your App in 4 Steps
- 0101Step 01
Map the Journeys That Matter
We start with the 10 to 20 tasks your users struggle with most, using your support tickets, call logs, and funnel data.
- 0202Step 02
Connect Your Systems
Ello Companion plugs into your CRM, core platform, and ticketing tools through 40+ integrations, REST API, and webhooks. You decide which actions it can take and which need a human.
- 0303Step 03
Embed and Launch
Add Ello Companion to your website or app with our TypeScript and React SDKs. Pick its name, voice, and personality, then test every journey with the AutoTest framework before go-live.
- 0404Step 04
Watch It Get Better
Real-time analytics show completed tasks, handoffs, and sentiment. Adaptive Prompt uses these signals to refine the companion every week, with audit trails for every change.
Every conversation ends in a completed task or a warm handoff, and both feed the next improvement.
Use cases
Where Ello Companion Makes the Biggest Difference
Five ways banks, insurers, hospitals, retailers, and travel brands put a companion inside their digital products.
Banking and Fintech
A Banking Companion for Every Customer
Mobile banking apps hold dozens of features, and most customers use a handful. Ello Companion helps a user block a card, raise a dispute, update KYC, or understand a loan statement by asking in their own words.
AI Banking AssistantMobile Banking CompanionIn-App Voice Assistant for Banks
Challenge
Customers call the contact center for tasks the app already supports.
Ello's Approach
A voice companion that opens the right screen and completes the task with the customer.
Outcome
Higher digital adoption and fewer avoidable calls.
Insurance
A Claims Companion That Stays Calm
People file claims on their worst days. Ello Companion collects details by voice, tells the user which documents they need, and gives clear status updates, with patience built into every reply.
AI Insurance AssistantClaims AutomationPolicyholder Companion
Challenge
Long claim forms and anxious customers lead to incomplete submissions.
Ello's Approach
A conversational claim walkthrough that adjusts to the customer's emotional state.
Outcome
More complete first-time submissions and calmer customers.
Healthcare
A Patient Companion Between Visits
Patients forget instructions and struggle with portals. Ello Companion books appointments, sends preparation reminders, explains bills, and answers routine questions, escalating anything clinical to your care team.
AI Patient AssistantHealthcare Voice AIPatient Engagement Companion
Challenge
Patient portals see low usage, and front desks field repetitive calls.
Ello's Approach
A multilingual companion that guides patients through the portal by voice.
Outcome
Fewer missed appointments and lighter front-desk load.
Retail and E-commerce
A Shopping Companion That Closes the Loop
Shoppers abandon carts over small doubts about sizes, delivery dates, and return rules. Ello Companion answers in the moment, helps compare products, and handles returns and refunds after purchase.
AI Shopping AssistantConversational CommerceE-commerce Voice AI
Challenge
Unanswered questions at checkout and heavy post-purchase support.
Ello's Approach
A companion that knows the cart, the order history, and the policy.
Outcome
Fewer abandoned carts and faster resolutions after purchase.
Travel and Hospitality
A Trip Companion Around the Clock
Flights change at 2 AM. Ello Companion rebooks, updates bookings, answers check-in questions, and helps guests in their own language, wherever they are.
AI Travel AssistantHotel Guest CompanionAirline Voice AI
Challenge
Disruptions create call spikes that no team can staff for.
Ello's Approach
A 24/7 companion that handles changes inside your app.
Outcome
Shorter queues during disruptions and happier travelers.
More Than a Chatbot or Help Widget
Most in-app chatbots and help widgets search a knowledge base and return a link. Ello Companion understands what the user is trying to do, takes them there, and finishes it with them.
| Capability | Chatbot / Help Widget | Ello Companion |
|---|---|---|
| Answers FAQs | Yes | Yes |
| Knows which screen the user is on | No | Yes |
| Completes tasks inside your app | Rarely | Yes |
| Understands voice, not just text | Rarely | Yes |
| Responds to frustration and tone | No | Yes |
| 100+ languages, including mixed speech | Rarely | Yes |
| Hands over to a human with full context | Sometimes | Always |
| Improves itself from every conversation | No | Yes |
Why companies choose us
Why Companies Choose Ello Companion
- 01
One Companion, Every Channel
The same companion on web, mobile, and Ello voice calls, with one memory.
- 02
Proven Voice Infrastructure
Built on the platform that powers 50,000+ calls daily at sub-500ms latency.
- 03
Enterprise-Grade Security
SOC 2 and HIPAA compliance, consent controls, and audit trails for every action.
- 04
You Stay in Control
You set which tasks it can complete, what it says, and when a human steps in.
- 05
Fits Your Stack
40+ integrations with CRM, ticketing, and core systems, plus REST API and webhooks.
Frequently Asked Questions
Give Every User Someone Beside Them
Book a free demo and watch Ello Companion guide a user through one of your own journeys, live.
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