Privacy Policy

Collection of Your Personal Information

Ello collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Ello also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests, and favorites.

There is also information about your computer hardware and software that is automatically collected by Ello. This information can include your IP address, browser type, domain names, access times and referring web site addresses. This information is used by Ello for the operation of the service, to maintain the quality of the service, and to provide general statistics regarding use of the Ello web site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Ello public message boards, this information may be collected and used by others.

Note: Ello does not read any of your private online communications.

Ello encourages you to review the privacy statements of web sites you choose to link to from Ello so that you can understand how those web sites collect, use and share your information. Ello is not responsible for the privacy statements or other content on web sites outside of the Ello family of web sites.

Use of Your Personal Information

Ello collects and uses your personal information to operate the Ello web site and deliver the services you have requested. Ello also uses your personally identifiable information to inform you of other products or services available from Ello and its affiliates. Ello may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Ello does not sell, rent or lease its customer lists to third parties. Ello may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Ello may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Ello, and they are required to maintain the confidentiality of your information. Ello does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Ello keeps track of the web sites and pages our customers visit within Ello, in order to determine what Ello services are the most popular. This data is used to deliver customized content and advertising within Ello to customers whose behavior indicates that they are interested in a particular subject area.

Ello web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to:

• conform to the edicts of the law or comply with legal process served on Ello or the site;
• protect and defend the rights or property of Ello; and,
• act under exigent circumstances to protect the personal safety of users of Ello, or the public.

Where We Hold and Process Your Personal Data

Some or all of your personal data may be stored or transferred outside of the European Union (the EU) for any reason, including for example, if our email server is located in a country outside the EU or if any of our service providers or their servers are based outside of the EU. We shall only transfer your personal data to organizations that have provided adequate safeguards in respect of your personal data and are GDPR compliant.

Tailoring Your Experience at the Site with Relevant Ello Materials

Understanding the site's user population, identifying subject areas of interest, and determining whether the site is designed to work with the computer settings of a majority of our visitors. Measuring and improving the effectiveness of Ello marketing programs across different channels.

Improving Our Web Content and Navigation

On the basis of your consent. So far as you have granted us consent to the processing of personal information for specific purposes (for example, your application form for employment with Ello), the lawfulness of such processing is based on your consent. You may withdraw your consent at any time.

(i) For compliance with a legal obligation. This includes anti-fraud and anti-money laundering measures as well as tax and social security requirements.

(ii) We will not sell, share, or rent or otherwise make available your personal information to other parties, except that we may disclose the information to third parties who perform services on our behalf and have a need to access the information in connection with those services. Any third parties will only process this information to the extent to which and within the limits that Ello itself is permitted to process that data. In addition, Ello may disclose your contact information in response to inquiries by bona-fide rights owners in connection with allegations of infringement of copyright or other proprietary rights arising from information that you have posted on the site or otherwise provided to Ello.

Retention of Your Personal Information

Ello retains your personal information for so long as is necessary to fulfil the purpose for which it was collected. We may retain your personal information for longer if it may be the subject of a legal claim, or may otherwise be relevant for future litigation.

Marketing

If, at any time, you prefer not to receive further communications from us in any or all forms you will have the ability to unsubscribe from such communications by means of a link provided in every e-mail that is sent to you by us. When subscribing to Ello e-mail newsletters, you are given the opportunity to select which promotions, news, and information you would like to receive at the time of sign up, and you will have the opportunity to unsubscribe from such communication.

Use of Cookies

The Ello web site uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize Ello pages, or register with the Ello site or services, a cookie helps Ello to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Ello web site, the information you previously provided can be retrieved, so you can easily use the Ello features that you customized.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Ello services or web sites you visit.

Security of Your Personal Information

Ello secures your personal information from unauthorized access, use or disclosure. Ello secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

We use the following types of cookies: “persistent cookies” to improve your experience when using the site; “session cookies” to enable your use of our site and to remember your settings (deleted automatically at the end of your visit); and “web analytics cookies”, used by us or third-party providers to analyze how the site and our services are used.

Google Analytics: This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies” to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. You may refuse the use of cookies by selecting the appropriate settings on your browser; to find out more about Google Analytics and opting out of its cookies please visit https://tools.google.com/dlpage/gaoptout.

By continuing to browse or use our sites and services, you agree that we can store and access cookies and other tracking technologies as described herein.

Changes to This Statement

Ello will occasionally update this Statement of Privacy to reflect company and customer feedback. Ello encourages you to periodically review this statement to be informed of how Ello is protecting your information.

Contact Information

Ello welcomes your comments regarding this Statement of Privacy. If you believe that Ello has not adhered to this statement, please contact us at support@getello.ai. We will use commercially reasonable efforts to promptly determine and remedy the problem.

Links to Other Web Sites

This website contains links to other web sites not operated by Ello.

Ello is not responsible for the privacy practices or the content of any non-Ello web sites to which we link from the site. We are not responsible for the protection and privacy of any information you provide whilst visiting other websites and sites not governed by our Privacy Statement. We cannot control the content or security of such websites, and cannot be held responsible for any loss or damage incurred as a result of visiting them. No links are intended to be, nor should be construed as, an endorsement of any kind by us of that other website.

Compliance with Law

Ello complies with all applicable privacy laws and regulations. Ello may be compelled to surrender personal user or customer information to legal authorities if presented with a court subpoena or similar legal or administrative order, or as required or permitted by the laws, rules and regulations of any nation, state or other applicable jurisdiction. Also, in the event of a violation of the terms and conditions of use of the site, we may disclose personal user information to our affected business partners or legal authorities.

Access Rights

In accordance with applicable data protection laws, including but not limited to the GDPR, you have a right to request a copy of the personal information we hold about you and details of how we use that information. If any of the information held about you is incorrect or out of date, you have the right to amend or rectify it. You also have the right to require us to erase your personal data, stop processing your personal data, restrict the processing of your personal information, request portability of your personal information, and/or withdraw your consent to processing. This may not apply if there are other legal justifications to continue processing. Please note that we need you to prove who you are before we can provide you with any information.

You also have a right to lodge a complaint with a relevant supervisory authority.

Children

Ello understands the importance of protecting children's privacy, particularly in their online interactions. This site is not designed for and does not intentionally target or solicit children 18 years of age and younger.

Use of Ello Web Sites

Your access to and use of the site are subject to this Privacy Statement and certain other terms and conditions, contained in our Terms of Service.